Contractor Positions at UMG

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Resolve product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution. Assist with facilitating returns or exchanges. Keeps customer records up to date. Report recurring issues trends. Other administrative responsibilities as required. Adhere to attendance policies and required KPI goals. Responds to customers in a timely and completely respectful manner. Treat customers the way they would like to be treated and strive to always make a positive difference in customers' lives. Uphold the policies of the E-Commerce/Merchandising department as stated in the Universal Music Group Customer Care Help Center. Strong communication skills; verbal and written. Ability to be patient express empathy and concern. Independent thinker; able to make meaningful decisions based on each situation. Excellent follow up skills and 100% follow through on commitments. Result and action oriented resourceful. Strong work ethic highly motivated upbeat personality team player. Ability to analyze and report on trends and issues. Reliable attendance history. Availability to work a flexible schedule which includes evenings, weekends and holidays. Strong computer skills. eCommerce experience preferred. Zendesk experience preferred. Call center, email and/or live chat experience required. Microsoft Office Internet search skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null}, {"id": 171814965686, "name": "Assistant Store Manager", "location": "Philadelphia, Pennsylvania, US ", "locations": ["Philadelphia, Pennsylvania, US ", "Onsite"], "hot": 0, "department": "Administrative", "business_unit": "Universal Music Group", "t_update": 1684859587, "t_create": 1684790132, "ats_job_id": "22499538", "display_job_id": "22499538", "type": "ATS", "id_locale": "22499538-en", "job_description": "You will have the opportunity to work with some of the most successful artists and entertainment companies in the world, and to work with emerging digital music and entertainment technologies. 2+ years experience working in a professional environment 1+ years experience in merchandising, ecommerce, supply chain, music business, or related field Experience working in customer service related field is a plus Extremely detail-oriented and organized Proficient in Excel & Microsoft Office Self-starter who can complete tasks with minimal supervision Very strong communication skills Works well with a team Good with tight timelines and strict deadlines Easily adjusts to shifting priorities Photoshop experience is a plus Trustworthy with sensitive information Bachelor's Degree - preferably in business, merchandising, or a related field", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null}, {"id": 171814912688, "name": "Planner Ecommerce Production", "location": "New York, New York, US ", "locations": ["New York, New York, US ", "Hybrid"], "hot": 0, "department": "Purchasing", "business_unit": "Universal Music Group", "t_update": 1684278741, "t_create": 1684261272, "ats_job_id": "22001249", "display_job_id": "22001249", "type": "ATS", "id_locale": "22001249-en", "job_description": "Description: We are UMG, Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. Bravado is a diverse team of passionate people who connect artists and brands through innovative products, and curated experiences for fans around the world. Bravado is a global merchandise company, providing a broad scope of services, including eCommerce, Tour, VIP, Fan Clubs and Retail Branding. Bravado works in close partnership with both emerging artists and the biggest superstars in the music industry, to help ensure their brand reach the most fans globally. Our products are being sold through the artist's official e-commerce shops, through online marketplaces and in thousands of retail and e-tail locations around the world. We also service our artists on the road, providing merchandise and VIP experiences at live shows. We take great pride in constantly finding new ways to push innovation through products and partnerships. The company maintains offices in London, Los Angeles, New York, Berlin, Paris, Tokyo and Sydney. How you'll Rock the Role: We are currently seeking an accomplished Planner of eCommerce to support the busy and dynamic Planning department of Bravado, UMG's merchandising division. As a Manager, eCommerce you will manage the Direct to Consumer (D2C) planning for our Bravado online shops, working closely with Brand Management, Marketing, Creative, Finance, Production, Operations and Consumer Engagement. This role is a vital part of the eCommerce growth and will partner with Brand and Product Development on innovation and full strategy including product and trends, analytics, and individual store forecasts. A high level of personal integrity, discretion in handling confidential information, and professionalism in dealing with executives inside and outside the company is essential. The ideal candidate will be self-motivated, resourceful, creative, adaptable, and have solid experience in effectively supporting an executive team within fast past ambiguous environment. How you'll CREATE: Manage inventory across eCommerce stores, reviewing on hand quantities and determining stock positions based on weeks of supply, current sell through, seasonal trends and artist life cycle Project sales and inventory of core products based on sales history and forecasted growth Identify items for promotional and marketing strategies and determine lifecycle of each item Communicate inventory needs with brand management, operations and production teams to plan against upcoming product lines and marketing Work with analytics team and prepare a data analysis that identifies excess inventory around holiday planning Initiate buy - gaining financial approve and processing with in-house production team Communicate incoming buys and timelines to key stakeholders for each store. Ensuring logistics teams adjust for incoming inventory Develop and maintain strong relationships with in-house production team, working together to research and resolve vendor issues, delays and purchases Track orders to ensure the timely delivery of merchandise to the distribution center Partner with logistics team to make sure incoming orders are received in properly Troubleshoot and resolve any ord er issues and discrepancies Bring your VIBE: Excellent verbal and written communication skills; extremely detail oriented Exhibit a professional demeanor and good judgment Follow up on assignments until completion Self-starter who takes initiative and is resourceful; takes ownership of tasks and projects Ability to maintain confidentiality Ability to interact with outside partners and executive management Ability to multi-task and prioritize multiple assignments; work well under pressure Ability to work both autonomously and collaboratively This is the pay range that Magnit reasonably expects to pay for this position: $23.OO/hour-$31.OO/hour Benefits: Medical, Dental, Vision, 401K", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null}, {"id": 171814978059, "name": "IT Asset Manager", "location": "Woodland Hills, California, US ", "locations": ["Woodland Hills, California, US ", "Remote, USA"], "hot": 0, "department": "Information Technology", "business_unit": "Universal Music Group", "t_update": 1684881049, "t_create": 1684157285, "ats_job_id": "22096269", "display_job_id": "22096269", "type": "ATS", "id_locale": "22096269-en", "job_description": "Job Summary: The IT Asset Manager is a member of the Technology Asset Management Team, which is responsible for global management of UMG IT hardware assets and software licenses, focusing on proactive software licensing compliance, audits and optimization to drive costs savings. Job Functions: Identify potential cost savings opportunities relating to software and support costs and lead remediation and optimization projects across multiple business units, including harvesting for high value software applications globally. Work with UMG\u2019s IT Sourcing &amp; Contract Management team to optimize software license maintenance renewals and provide guidance on most favorable terms and models for software license purchases. Build a strong working relationship with local IT departments, IT Finance, Sourcing, Legal and other relevant department/teams to ensure software acquisitions, inventory tracking and utilization are understood by all stakeholders and acted upon appropriately. This includes designing/creating and maintaining custom analyses, reports and rate cards for software licenses, generating charge-back reports for complex applications, and supporting IT Finance when questions arise regarding cost of assigned software to employees. Expand the Software Request Catalog to support an evolving list of software titles offered to UMG employees globally. Manage the onboarding and offboarding of software requests for all UMG employees. Manage the procurement of new software licenses in accordance with expiration and renewal dates and negotiate with third-party suppliers. Support and guide end-user teams globally for software-related inquiries. Provide onboarding and offboarding administration for defined subscription-based products in accordance with workflow controls. Proactively recommend opportunities to improve asset management policies, procedures and processes. Stay abreast of evolving software licensing terms for priority publishers and proactively guide/advise internal stakeholders to mitigate consumption impacts. Provide guidance to the team\u2019s Software Asset Management Application &amp; Server Administrator and advise on licensing impacts associated with inventory data. Track software assets throughout their lifecycle. Analyze and report on software inventory workflow and data quality. Prepare and distribute pre-defined and ad-hoc reports related to hardware and software assets. \u00a0Investigate and resolve discrepancies to maintain data integrity of software assets data. Manage UMG\u2019s global software licenses in order to ensure compliance with the terms and conditions of Publisher licensing agreements in order to mitigate exposure to financial and legal risks associated with Publisher\u2019s compliance policies. \u00a0Input comprehensive and accurate software license entitlement data in UMG\u2019s Software Asset Management tool in order to produce an Effective License Position for UMG\u2019s top Publishers globally. Engage and guide business to confirm license requirements, recommend new or existing tools with required functionality, obtain quotes from Software Resellers and coordinate approvals for software purchases. Provide support during Publisher audits. How You'll Rock the Role: Detailed knowledge of major software Publisher\u2019s licensing models (e.g. Microsoft, Oracle, IBM, including Server/Mainframe based licensing including physical, virtual and cloud instances). Previous experience with asset management tools (Flexera, SCCM, Casper, etc.), ServiceNow and SharePoint are desirable. Strong communication, project management and business process analysis skills . Ability to translate licensing terms in Publisher\u2019s contracts and licensing agreements. Ability to assess a company\u2019s effective licensing position in order to help identify cost savings opportunities relating to software use and maintenance contracts. Customer focused, with ability to anticipate and support customer needs. Ability to strengthen local and global relationships with internal customers and external suppliers. Highly motivated and results oriented. Strong prioritization skills. Capable of working independently and under pressure. Experience: 5 to 7 years relevant experience. Education: Bachelor\u2019s degree in information systems or related experience is a plus. This is the pay range that Magnit reasonably expects to pay for this position: $39.OO/hour-$52.OO/hour Benefits: Medical, Dental, Vision, 401K\u00a0", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null}, {"id": 171814920978, "name": "Media Buyer - eComm", "location": "Santa Monica, California, US ", "locations": ["Santa Monica, California, US ", "Onsite", "New York, New York, US", "Philadelphia, Pennsylvania, US", "Los Angeles, California, US"], "hot": 0, "department": "Marketing", "business_unit": "Universal Music Group", "t_update": 1684772737, "t_create": 1683928935, "ats_job_id": "22095337", "display_job_id": "22095337", "type": "ATS", "id_locale": "22095337-en", "job_description": "2 years of social media planning/buying experiences within key social platforms (Meta, TikTok, Google/YouTube) Strong written and verbal communication skills Ability to handle heavy workload, mediating many demands and requests with strong problem-solving drive Experience with major ad exchanges and ad server technology. Knowledge and understanding of Google Shopping Campaigns, Facebook Catalog Manager, and Shopify Experience driving eCommerce revenue growth and online lead generation with paid media You build great relationships with clients, vendors, and reps Proficiency in Word, Excel and PowerPoint. Able to build compelling reports detailing campaign successes, ROI and learnings. Familiarity/experience with DoubleClick, Google Analytics, Datorama, Linkfire, Shareablee Passionate music fan Bachelor's degree, preferably with a concentration in advertising, marketing, business administration, or communications preferred", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null}, {"id": 171814825674, "name": "Customer Service Representative I", "location": "Woodland Hills, California, US ", "locations": ["Woodland Hills, California, US "], "hot": 0, "department": "Administrative", "business_unit": "Universal Music Group", "t_update": 1683914905, "t_create": 1683754307, "ats_job_id": "21800189", "display_job_id": "21800189", "type": "ATS", "id_locale": "21800189-en", "job_description": "How You'll Rock the Role: Track shipments on carrier websites and update systems with current status Process freight claims and follow up with carriers on claim status Prepare and publish reports Review data reports including conducting vlookups and pivot tables to identify missing information Strong computer skills including extensive experience with Microsoft Office Suite, especially Excel and Outlook Excel skills: vlookups, pivot tables Data entry experience; 10 key proficient High Level of attention to detail Prioritizes work activities; plans and stays organized Comfortable communicating with internal customers and vendors by email and phone, strong communication skills High level of professionalism High School Diploma / GED or equivalent some college preferred. Note: worker will use personal computer for first 30 days on assignment, using Amazon Workspace/VDI for remote access. They will be provided UMG equipment after completing 30 days. Candidates MUST have viable personal equipment to start. Note: Excel Assessment required prior to candidate submission. This is the pay range that Magnit reasonably expects to pay for this position: $16.OO/hour-$20.OO/hour Benefits: Medical, Dental, Vision, 401K", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null}, {"id": 171814740995, "name": "Accounts Payable Clerk I", "location": "Woodland Hills, California, US ", "locations": ["Woodland Hills, California, US "], "hot": 0, "department": "Accounting / Finance", "business_unit": "Universal Music Group", "t_update": 1683301075, "t_create": 1683223220, "ats_job_id": "21696535", "display_job_id": "21696535", "type": "ATS", "id_locale": "21696535-en", "job_description": "\u25cf Audit Vendor Master profile creations and modifications \u25cf Investigative prowess to research queries \u25cf Ability to work independently and as team collaborator in a fast-paced, high-pressure environment' \u25cf Address requests and queries in a timely fashion \u25cf Must be able to work under time constraints \u25cf Ability to interact professionally with all levels of personnel, including business unit Executives \u25cf Must be able to keep information confidential \u25cf Will be self-motivated and extremely well organized \u25cf Excellent Excel skills, Microsoft Word, Outlook and Internet \u25cf SAP and Accounts Payable experience (1 - 2 years minimum) \u25cf Some College desired This is the pay range that Magnit reasonably expects to pay for this position:", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null}, {"id": 171814706918, "name": "Shopify Frontend Theme Engineer", "location": "Philadelphia, Pennsylvania, US ", "locations": ["Philadelphia, Pennsylvania, US ", "Hybrid"], "hot": 0, "department": "Information Technology", "business_unit": "Universal Music Group", "t_update": 1682958274, "t_create": 1682718921, "ats_job_id": "21139751", "display_job_id": "21139751", "type": "ATS", "id_locale": "21139751-en", "job_description": "The Shopify Frontend Theme Engineer will work closely with our creative team to develop and implement designs for artist stores and will ensure usability factors are applied consistently across all stores on a single set of underlying core technologies while giving each store a unique look and feel. 5+ years of work experience in design and development Knowledge of ecommerce and consumer marketing technology landscape and associated stacks (shopping cart, API integrations, social media platforms, etc.) Experience in: Web fundamentals like HTML 5, and CSS3, Sass syntax Javascript and Liquid (Shopify Plus experience preferred) NodeJS, ESLint and coding standards, Typescript Integrating with web services (REST, and GraphQL) and third-party libraries Responding to business objectives with creative, innovative design solutions Latest web trends and best practices for UX/UI design Tailwind Figma/Adobe XD Creating sketches/wireframes, high-fidelity/in-browser mock-ups and everything in-between Understanding and applying principles of page optimization Cross-device/responsive design techniques Modern front-end tools Experience working within an agile team Bonus Skills: Setting up continuous integration and deployment (CI/CD) with tools like Jenkins, Github, and BitBucket Test Driven Development 2 - 3 years in an agile environment (Scrum and/or Kanban) Experience developing mobile applications Bachelor's in Computer Science, related field, or equivalent demonstrable experience", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null}, {"id": 171814706813, "name": "Shopify Technical Lead ", "location": "Philadelphia, Pennsylvania, US ", "locations": ["Philadelphia, Pennsylvania, US ", "Hybrid"], "hot": 0, "department": "Information Technology", "business_unit": "Universal Music Group", "t_update": 1682958057, "t_create": 1682716989, "ats_job_id": "21500255", "display_job_id": "21500255", "type": "ATS", "id_locale": "21500255-en", "job_description": "Lead the technical planning & requirements gathering phases including estimate, develop, test, manage projects, solution and deliver. Build and deploy cutting-edge features for our Shopify storefronts. Build systems integrations with various consumer marketing platforms (CRM, AdTech, MarTech, Customer Service Tech). Provide technical support or leadership in the development and continual improvement of service. Develop and maintain effective working relationships with business and tech team members. Demonstrate the ability to adapt and work with team members of various experience level and technical aptitude.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null}, {"id": 171814706077, "name": "PIM Fullstack Development Lead ", "location": "Philadelphia, Pennsylvania, US ", "locations": ["Philadelphia, Pennsylvania, US ", "Hybrid"], "hot": 0, "department": "Information Technology", "business_unit": "Universal Music Group", "t_update": 1682957645, "t_create": 1682710551, "ats_job_id": "21499812", "display_job_id": "21499812", "type": "ATS", "id_locale": "21499812-en", "job_description": "As a Product Information Management (PIM) Fullstack Development Lead, you will lead development in all aspects of the software development lifecycle which includes estimating, documenting, implementing, enforcing coding standards, testing, deploying and supporting our PIM application. As a member working in an Agile team environment, you will work with solution architects and developers on interpretation/translation of wireframes, creative designs, and business requirements into functional requirements and subsequently into technical deliverables. 8+ years of work experience in software design and development, and hands-on experience in building large-scale services/distributed systems. Experience in building end to end eCommerce technology solutions (OMS, IMS, WMS, credit card processing, tax engine, digital distribution etc.) Strong proficiency in PHP; experience working with PIMCore framework preferred Strong proficiency in modern design patterns and development languages including JavaScript, Typescript, Python, HTML5, CSS3, and Ruby Experienced in NodeJS, JavaScript (ES2019+), ESLint and coding standards, Typescript Solid grounding with common design patterns and development best practices Knowledge of APIs, webhooks, and general data transfer approaches Able to define, design, implement complex, and scalable systems Ability to identify areas that can be streamlined or automated Good team player and communication skills Experience with agile development methodologies with Test Driven Development (TDD) Experience with Jenkins Setup CI/CD (Continuous Integration / Continuous delivery)", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, 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